Refund & Return Policy

1. Return Eligibility

We want you to be completely satisfied with your purchase. Most items purchased from Emart Minerva can be returned within 7 days of delivery for a full refund or exchange, provided they meet the following conditions:

• Item is in its original, unused condition
• Item is in its original packaging with all tags attached
• Item is accompanied by the original receipt or proof of purchase
• Item has not been damaged, altered, or washed

2. Non-Returnable Items

The following items cannot be returned:

• Perishable goods (food, flowers, etc.)
• Downloadable software or digital products
• Intimate apparel and swimwear (for hygiene reasons)
• Hazardous materials
• Gift cards and store credit
• Items marked as "Final Sale" or "Non-Returnable"
• Personalized or custom-made items

3. How to Initiate a Return

To start a return, please follow these steps:

1. Log in to your Emart Minerva account and navigate to "My Orders"
2. Select the order containing the item(s) you wish to return
3. Click "Request Return" and select the reason for return
4. Print the prepaid return shipping label (for eligible returns)
5. Pack the item securely in its original packaging
6. Drop off the package at any authorized shipping location

Alternatively, you can contact our customer support team at [email protected] or call +1 (415) 555-0199.

4. Refund Process

Once we receive and inspect your return, we will process your refund within 5–7 business days. Refunds are issued to the original payment method used for the purchase.

Please note that your bank or credit card company may take additional time to post the refund to your account (typically 3–5 business days).

5. Exchanges

If you need a different size, color, or variant, we recommend returning the original item for a refund and placing a new order. This ensures the fastest processing time and availability of your desired item.

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 48 hours of delivery with photos of the damage. We will arrange for a free return and send a replacement at no additional cost, or issue a full refund.

7. Return Shipping Costs

• Defective/Damaged Items: Free return shipping provided by Emart Minerva
• Change of Mind Returns: Customer is responsible for return shipping costs
• Wrong Item Received: Free return shipping provided by Emart Minerva

8. Contact Us

For questions about returns or refunds, please contact our customer support team: